Refund policy

RETURNS AND REFUNDS

If something is faulty or not as described
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These rights apply to sale items too. If your order arrives damaged, faulty or not as described, email support@ozwit.com.au with your order number and a photo, and we will put it right. We will cover reasonable postage to send a faulty item back to us.

Change of mind
We are happy to accept change-of-mind returns within 30 days of delivery, as long as the item is unused, in its original packaging, and you include your order number. This is in addition to your rights above.
- Please email us before sending anything back.
- You pay the return postage, and the original postage is not refunded.
- We recommend tracked postage, as we cannot refund an item that does not reach us.
- Change-of-mind returns are not available on sale items or free downloads.
- If a change-of-mind return arrives used, damaged or missing parts, we may refund a reduced amount to cover the lost value. We will tell you the amount before we process it.

Where to send returns
OzWit, 9 Eden Street, Kempsey NSW 2440

Refunds
Once your return arrives and has been checked, we will email you and refund your original payment method within 5 business days. Your bank may take a few more days to show it.

Questions? Email support@ozwit.com.au or call 0427 929 917.