Got a question? Here are the ones we get asked most. If you can't find your answer, email us at support@ozwit.com.au.
Where are you located, and do you have a physical showroom?
We are on the Mid North Coast NSW. We don't have a physical store but we attend festivals and events around Australia.
Do you offer "Click and Collect" or local pickup?
Please contact us in advance and we will organise a pick up time.
What is your "Backorder" policy?
We will send out back orders as soon as they come in. If you have ordered other items with the back order and want them sent straight away, please flick us an email and we will arrange it for you.
How do you handle shipping for heavy/oversized items?
We use Australia Post and Fedex for our shipping.
Where is my order shipping from?
Mostly from Kempsey NSW, or from our mobile store front.
How long has OzWit been in business?
OzWit was formed from a trip around Australia with our kids back in 2006. We opened our first pop up shop in 2009.
Is my payment information secure?
Our store has SSL encryption and we don't store credit card numbers.
Do you offer a Price Match Guarantee?
If it's exactly the same product and provide proof we will consider it.
What is your Privacy Policy regarding my data?
We don't sell emails or any details to third-party marketing lists.
How do I contact a real person if I have a problem?
We have our contact numbers on the home page of our website and you can also contact us on support@ozwit.com.au.
What are your store's sustainability practices?
Mostly our products are either made from natural products or made from materials with longevity. Quality and endurance are at the forefront of our desire to equip the Australian travelling public with quality products.
